Providing relevant information helps support investigate issues more efficiently.
Helpful Information May Include
- Account email address
- Property or domain name
- Page URL (if applicable)
- Description of the issue
- Screenshots (when available)
- Approximate time the issue occurred
Why This Matters
Support can often resolve issues more quickly when enough context is available to reproduce or understand the situation.
Example
Instead of:
"Something looks wrong."
Provide:
- The page involved
- The specific finding in question
- What appears unexpected
Common Misconceptions
More context often leads to faster resolution.
Related Questions
- How do I contact support?
- How do I report a technical issue?